CR Report 2008

How we're putting CR into practice

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We’re embedding our commitment to customers into our strategy and the way we do business

John Harnett CEO


In difficult market conditions, it’s even more important that we put customers at the heart of our business. Trust is built into our business through our responsible lending practices, our clearly explained products and especially the relationship our agents develop with customers during their weekly home visits.

Highlights

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166
goals set for 2008: 113 were achieved and 36 partially achieved

CR Report

Meet the people who are putting CR into practice

Report tools

We’ve provided a set of useful report tools – a glossary, print basket and a notes function